A THOUGHTFUL STAY STARTS HERE

Resort Policies
& House Rules

To ensure a safe, comfortable, and enjoyable stay for everyone, we kindly ask all guests to read, understand, and observe the following policies and house rules.

30% non-refundable downpaymentQuiet hours · 10 PM–8 AMUp to 2 small-breed pets

These policies cover resort stays. For Short Stay, follow the departure time shown in your selected package. Ocular visits are property viewings from 1–2 PM, require no payment, and remain subject to availability and resort confirmation.

POLICY 01

Reservation Policy

Reservations are confirmed only upon receipt of the required 30% non-refundable downpayment.
The remaining balance must be settled upon check-in.
Reservations without the required downpayment are not considered confirmed.

POLICY 02

Check-in / Check-out

Check-in: 2:00 PM
Check-out: 12:00 NN
Early check-in and late check-out requests are subject to availability and may incur additional charges.
Guests are expected to observe the designated check-in and check-out times.

POLICY 03

Cancellation / Rebooking

All downpayments are strictly non-refundable.
Rebooking requests must be made at least 10 days before the original date of stay and are subject to availability and management approval.
Rebooking requests due to fortuitous events or unforeseen circumstances may be considered on a case-by-case basis, subject to management approval and availability. However, cancellation and refund of the downpayment are not permitted under this policy.
Rebooking to a different date may be subject to additional charges if the new date has a higher rate. Any applicable rate difference must be settled by the guest.

POLICY 04

Capacity and Visitors

The resort can accommodate a maximum of 25 guests.
Additional guests may be allowed only with prior notice and management approval. Additional charges may apply.
For the safety and comfort of everyone, guests must not exceed the approved maximum capacity without prior authorization.

POLICY 05

Food and Drinks

Guests are welcome to bring their own food and drinks.
Cooking is permitted only in designated cooking areas.
Eating and drinking are strictly prohibited inside the rooms and in the pool area.
Guests are responsible for keeping food preparation and dining areas clean after use.

POLICY 06

Clean As You Go (CLAYGO) Policy

Guests are expected to maintain cleanliness throughout their stay.
Please dispose of all trash properly in the designated bins.
Guests must clean up after themselves and leave the resort in a reasonably clean and orderly condition.
Please clean up after pets and dispose of pet waste properly.
Additional cleaning fees may be charged for excessive mess or failure to comply with the CLAYGO policy.
Let us work together to keep Casa Francho clean, comfortable, and pleasant for everyone’s enjoyment.

POLICY 07

Pool and Amenities

Proper swimwear is required when using the pool.
Eating and drinking are strictly prohibited in the pool area.
Children must be supervised by a responsible adult at all times while using the pool and other resort facilities.
Guests must use all resort amenities responsibly and follow posted safety instructions.
Please exercise caution when using the pool and other facilities to prevent accidents and injuries.

POLICY 08

Damages and Losses

Guests are responsible for any damage to or loss of resort property caused by themselves or their accompanying guests during their stay.
A security deposit may be required upon check-in. The deposit will be refunded after inspection upon check-out, provided there are no damages, losses, or outstanding charges.
Guests must report any accidental damage or loss to management immediately.
Charges for damages, missing items, or losses may be deducted from the security deposit. Any amount exceeding the deposit remains the responsibility of the guest.

POLICY 09

Noise and Conduct

Quiet hours are from 10:00 PM to 8:00 AM.
Guests must respect the peace, privacy, and comfort of other guests and nearby residents.
Unruly, disruptive, abusive, or unsafe behavior will not be tolerated.
Guests must keep noise at a reasonable level, especially during quiet hours.
Management reserves the right to require guests to leave the premises without a refund in cases of serious misconduct or behavior that threatens the safety or security of other guests, staff, or resort property.

POLICY 10

Pets

A maximum of two (2) small-breed pets per booking is allowed.
Pets must be kept under control at all times and must be leashed or wear diapers when required.
Pet owners are responsible for supervising their pets and immediately cleaning up after them.
Pet owners are liable for any damage, loss, or additional cleaning costs caused by their pets.

POLICY 11

Safety and Liability

Guests are responsible for their own safety and for the safety and supervision of accompanying children and companions.
Guests are advised to safeguard their personal belongings throughout their stay.
Casa Francho Private Resort shall not be held responsible for the loss of or damage to personal belongings, subject to applicable law.
Guests must observe all safety rules and exercise appropriate care when using the resort’s facilities and amenities.
Guests acknowledge that the use of resort premises and facilities involves inherent risks and agree to follow all applicable safety rules and instructions.

POLICY 12

Furniture and Fixtures

Moving resort furniture and fixtures is strictly prohibited, especially the billiard table, as it has been properly levelled and calibrated.

Important Reminder

By confirming a reservation and staying at Casa Francho Private Resort, guests are deemed to have read, understood, and agreed to abide by these Resort Policies and House Rules.

Thank you for your cooperation and for helping us keep Casa Francho a safe, clean, and enjoyable place for everyone.

Plan your stayAlready completing a booking? Return to your booking tab to keep your selected dates and details.

Resort Policies& House Rules